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Murray White Ltd
Complaints Procedure Guidelines
Complaints should be addressed to the Complaints Officer at the following address:-
Murray White & Co. Ltd
21 Fifty Pitches Way,
Cardonald Park,
Cardonald, Glasgow G51 4FD
You can also e.mail a complaint to complaints.officer@murraywhite.co.uk
Verbal complaints will be forwarded to the complaints officer who will log the complaint.
Complaints will be acknowledged within 5 working days of receipt of the complaint.
Details of our complaint procedure can be requested through the above communication lines.
If a complaint cannot be amicably resolved Murray White will advise the complainant of the escalation procedure and then to the Financial Ombudsman if the complaint remains unresolved. The address for the FOS is:-
Financial Ombudsman Service,
Insurance Division,
South Quay Plaza
183 Marsh Wall, London E14 9SR
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Complaints Procedure
